qa99's Privacy Policy
qa99's complete and transparent policy on how your personal information is collected, stored, and kept secure is described here.
qa99 ("we", "our", "platform") places the highest importance on the privacy of users in Bangladesh. This privacy policy describes what information we collect about you when you use our website, create an account, or use our services, how we use it, and how we keep it secure. Please read this policy carefully. By using qa99's services, you will be considered to have agreed to the terms of this privacy policy.
1. Data Collection and Sources
Information collected at registration
When you create an account at qa99, we collect the following information:
- Full name (in Bengali or English)
- Email address
- Date of birth (for age verification — 21+ confirmation)
- Mobile number (linked to bKash, Nagad, Rocket, or Upay)
- Password (stored in encrypted form)
- National ID or passport number (required for KYC verification if needed)
Automatically collected information
When you use our platform, some information is collected automatically:
- IP address and device identification information
- Browser type and operating system
- Pages you visited and session duration
- Game play history and betting patterns
- Transaction history (deposits and withdrawals)
- Cookie and local storage data
2. Purpose of Using Your Information
Service Operations
Your information is used to create and manage your account, provide gaming features, and process deposits and withdrawals.
Security and Fraud Prevention
We conduct security monitoring to protect your account from unauthorized access, money laundering, and fraud.
Age and Identity Verification
Our platform is for those aged 21 and above only. Age and identity verification at the time of registration is therefore mandatory.
Customer Support
Your information is used to resolve any issues you have, provide 24/7 live chat support in Bengali, and properly handle your complaints.
Relevant Offer Notifications
Your information is used to inform you about bonus offers, promotions, and new games based on your preferences and usage patterns.
Platform Improvement
By analyzing user experience, our services, game selection, and technical performance are continuously improved.
3. Data Sharing and Third Parties
When and with whom information is shared
qa99 never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and Upay.
- Game providers: Game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe process the necessary session and gaming data.
- Legal obligations: Information may be provided in response to a court order or a lawful request from legal authorities.
- Fraud prevention agencies: Information may be shared to a limited extent with security partners to identify suspicious financial activity.
4. Cookies and Tracking Technologies
Which cookies we use
Various types of cookies are used to keep our platform running smoothly:
- Essential cookies: Used to maintain login sessions and ensure security.
- Functionality cookies: Remember your language preferences and settings.
- Analytics cookies: Help evaluate platform performance.
- Performance cookies: Improve page load speed and user experience.
Cookie controls
You have the full right to accept or reject cookies by changing your browser settings. Keep in mind that disabling essential cookies may disrupt some important features of the platform.
Most modern browsers let you view and delete cookies. For more details, visit your browser's help page or contact our support team.
5. Data Security Measures
Our security layers
qa99 uses industry-standard technology to protect your personal and financial information. Our security measures include:
- SSL/TLS encryption: All data exchanged between your browser and our servers is protected with high-grade encryption.
- Password hashing: Your password is never stored directly — strong hashing algorithms are used.
- Two-factor authentication (2FA): You can add an extra layer of security to your account.
- Regular security audits: Our systems go through regular security testing.
- Access controls: Only authorized staff are permitted access to the minimum necessary information.
- Data backups: Your information is backed up regularly so that data is not lost in the event of a technical failure.
6. Data Retention Period
Information for active accounts
While your account is active, we retain all your registration information, transaction history, and gaming records. This information is necessary for providing your services, resolving disputes, and meeting legal obligations.
Information after account closure
Even if you close your account, information related to financial transactions is retained for a defined period as required by applicable law. Once that period has passed, the information is securely deleted.
7. Your Rights and Choices
Right to access information
You have the right to know what information we hold about you and to receive a copy. Please contact our support team for this.
Right to correct information
If any information we hold about you is incorrect or incomplete, you can request that it be corrected or updated. Some information can be changed directly from your account settings.
Right to delete information
Where consistent with legal obligations, you may request the deletion of your personal information. We will review your request within a reasonable time.
Opt out of marketing
You can opt out of promotional emails or notifications at any time. Use the "Unsubscribe" link in any email or contact us directly.
Data portability
You can request your account information in a structured, commonly used format. This information will be provided to you electronically.
Right to restrict processing
In certain circumstances you can request that the processing of your information be restricted, such as while a dispute about the accuracy of the information is ongoing.
8. Protection of Minors
Restriction for those under 21
qa99's services are for those aged 21 and above only. We do not intentionally collect any information from minors. Age verification during the registration process is mandatory.
If we learn that a minor has created an account, that account will be closed immediately and all collected information will be deleted.
9. Policy Changes and Updates
How policy changes are handled
We may update this privacy policy from time to time due to business needs, legal changes, or technological developments. For any significant change, we will:
- Update the "Last Updated" date at the top of this page.
- Attempt to notify registered users of significant changes by email.
- A notification about major changes may be shown when you log in to the platform.
If you continue to use qa99 after any changes, you will be considered to have accepted the updated policy. We therefore recommend visiting this page regularly.
10. Contact Us
Privacy-related requests
If you have any questions about this privacy policy, want to make a request regarding your information, or have any concerns, please contact us:
Our privacy team generally tries to respond to your request within business days. For any urgent matter, use our 24/7 live chat support.
To learn more, please read our Terms and Conditions and Responsible Gaming pages.